NEW PARTNER  Introducing Spokes and Sprockets by Jamie!

Refund Policy

We value our customers and understand that situations may arise where you need to request a refund. Our refund policy for membership fees and items purchased in our online shop is detailed below.

Membership Fee Refund

You may request a refund for your membership fee if one or more of the following conditions apply:

  1. New Membership: You purchased the membership within the last 60 days.
  2. Accidental Purchase: You purchased our membership by mistake.
  3. Limited Participation: You attended our club rides only once.
  4. Health Constraints: Due to health conditions, you cannot continue riding your bike.
  5. Location Changes: You moved house, and the traveling time exceeds more than 1 hour.

Partial or Full Refund: Depending on your specific circumstances and the length of your membership, we may issue a partial refund or provide a refund in full. Please email us for more information regarding your individual case.

Online Store items

You may request a refund for items purchased in our online store if all of the following conditions are met:

  1. Condition of Items: The items must be new and unused.
  2. Purchase Timeframe: You purchased the items within the last 14 days.
  3. Packaging Requirements: You have the original packaging, tags, or bags.

Additionally, one or more of the following scenarios must apply:

  • You purchased the items by accident.
  • You purchased the wrong type or wrong size.

Contact Information

For all refund inquiries, please email us with a detailed explanation of your situation. We will review your request and respond as soon as possible. Include your order or membership number, date of purchase, and any other relevant information to expedite the process.

Note: Refund requests that do not meet the above criteria may be denied at our discretion.

Updated: 02.08.2023